The Measurement of customers' satisfaction on logistics service quality at Dong Nai port service joint stock company
DOI:
https://doi.org/10.61591/jslhu.18.373Keywords:
Logistics Service quality;, Satisfaction;, Tangible;, Responsiveness;Abstract
In this context, many logistics service businesses were competing to provide high-quality logistics services to reduce costs. In addition to service price, the level of customer satisfaction has become a key factor in determining their choice of logistics service provider. Therefore, the research objective is to measure customer satisfaction with the quality of logistics services at Dong Nai Port Service Joint Stock Company. Based on this, the authors recommend that management improve logistics service quality. The research was conducted using qualitative methods, including consultations with 7 logistics business managers and discussions to explore the indicators of logistics service quality. The quantitative phase involved a sample of 450 customers using logistics services, from which 430 valid responses were collected.. The author analyzed multivariable linear regression analysis and identified five factors affecting customer satisfaction with logistics service quality at the 5% significance level.
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